Employment law attorney Michael Maslanka discusses Robert Sutton’s book The No Asshole Rule: Building a Civilized Workplace and Surviving One that Isn’t.
General counsel are tagged as custodians of their companies’ most crucial, yet most sensitive and volatile asset: its employees. Henry Ford saw them as one big headache, immune from any analgesic’s curative powers: “Why is it that I always end up with a person, when all I really want is a pair of hands?” But, it’s a person you get, and if you believe people are of value, then the question becomes how to go about managing, motivating and inspiring them — and, just as important, learning how to unlock their embedded value. Here’s a guide on the do’s and don’ts to reach that goal.
First, the don’ts. Having practiced employment law for nearly 27 years, I can say with absolute clarity and total conviction that abrupt e-mails, rude comments and angry directives fail — always have, always will. Confirmation of my subjective feelings comes from two business professors, Christine Porath and Amir Erez, whose revealing study of rudeness and its toxic effects is illuminating. They subjected two groups of study participants to varying degrees of rudeness, and they asked a third group to only imagine they were the object of the rudeness.
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