Send: Why People Email So Badly and How to Do It Better
Employment law attorney Michael Maslanka comments on the book Send: Why People Email so Badly and How to Do It Better by David Shipley and Will Schwalbe, highlighting the book’s advice on making business e-mail more personal.
I just finished an interesting book, Send: Why People Email So Badly and How to Do It Better, Revised Edition by David Shipley and Will Schwalbe. The book basically deconstructs our e-mail habits. Part of the advice is to use e-mails for facts only, not opinions. The authors advise us to be thoughtful. Trust me, even in a business environment, especially if you’re dealing with colleagues or clients, it feels good to read an e-mail that starts off with a pleasant point (e.g., “Hope you are well”). Know what? It feels just as good to type those words out as it does to read them.







