As a business leader, it’s likely you’re continually looking for ways to make better decisions. If so, you might want to take a look at the book Thinking Fast and Slow by Nobel Prize-winning economist Daniel Kahneman.
Imagine you own a restaurant. It’s a small, cozy place that caters to families and has a great reputation not only for the food but also for the atmosphere. One evening, a customer comes in and orders that night’s special. When his entrée arrives, he takes issue first with the temperature and then with the taste of the dish. Having already served it to dozens of other patrons already this evening, your staff is both surprised and skeptical. After they apologize and offer his dinner for free, the customer continues to complain loudly, becoming the focal point of the entire restaurant.
The other day, an adviser I work with who provides me with organizational development counsel sent me an e-mail. It caught my attention, not just because he sent it on a Sunday morning, which isn’t the norm, but because of what it contained. The sender has been providing advice and counsel to leaders for nearly 25 years, and he had decided to share with me a few of the leadership principles he has collected during that time.
Early in my publishing career, I took the “assist” part of my editorial assistant job quite literally, and I would volunteer for nearly every task lobbed at my team by our publisher. After one meeting in which I offered to take on a particularly tedious project, a senior colleague stopped by my cube to offer advice. “You need to stop volunteering for things,” she urged. “You’ll burn out, and then you’ll regret offering to help so much.”
How much are you willing to put up with from a talented employee? That’s a question that, as a manager, you’re bound to face sooner or later. It’s a question the Uber board of directors is faced with right now.
How good are you at picking winners? If you’re one of the 70 million Americans who filled out a bracket for the NCAA men’s basketball tournament, you probably have a sense of how hard it is to predict success.
by Dan Oswald
It isn’t enough not to hate your job. Most of us will spend more than 10,000 days at work during our lifetime. That’s more than 80,000 hours of work and a lot of time to spend doing something you don’t enjoy. If you really want to be happy in life, find something you love to do.
What makes a great leader? That question has spurned endless debate and discussion for centuries. In business, we strive to identify those with strong leadership skills and put them in positions where they can lead others.
by Elizabeth Petersen
Sunday night, the New England Patriots defeated the Atlanta Falcons in the greatest comeback in the Super Bowl’s 51-year history. None of us should have been surprised. The Patriots have had more success in this millennium than any of the other 31 teams in the NFL. Since head coach Bill Belichick and quarterback Tom Brady joined the team in 2000, the Patriots have accomplished the following: read more…