True change starts with the person you see in the mirror

November 09, 2015 - by: Dan Oswald 1 COMMENTS

Looking at himselfby Dan Oswald

In 1987, Michael Jackson released a song titled “Man in the Mirror.” The theme of the song is clear: If you want the world to be different, if you want it to be a better place, the change needs to start with you—the person in the mirror. The song included the lines, “I’m starting with the man in the mirror. I’m asking him to change his ways. . . . If you want to make the world a better place, take a look at yourself, and then make a change.”

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Success rarely comes overnight—or from just one person

October 26, 2015 - by: Dan Oswald 2 COMMENTS

Facebook share priceby Dan Oswald

We live in a world of “What have you done for me lately?” And when we say “lately,” we mean today or this week. Our society suffers from an acute case of instant gratificationitis. Wall Street wants to see a return on its investment—now! It’s not necessarily concerned about seeing a company being built for the long haul. I bought the stock yesterday; what’s it worth today? Sports fans want to see their team win now. It doesn’t matter if the coach inherited a team with a losing record in desperate need of an overhaul—can you win today? It’s the only thing that matters to impatient fans.

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When the stakes are high, the whole team must work to get the win

October 19, 2015 - by: Dan Oswald 3 COMMENTS

Baseball and Glove on blackby Dan Oswald

It’s October, which means it’s time for the baseball playoffs. Usually at this time of year, I watch with casual interest as the best teams in the game eliminate one another until the World Series champion is crowned. But not this year. This year, my beloved Chicago Cubs are in the playoffs. They have my full attention. And after winning the wild card playoff against the Pirates and taking the divisional playoff series from their rival St. Louis Cardinals, the Cubs are deeper in playoffs than they’ve been in over a decade. Is this year the first time since 1945 that they’ll make it to the World Series?

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Smell the roses: Focus on your career’s journey, not the destination

October 12, 2015 - by: Dan Oswald 0 COMMENTS

Journeyby Dan Oswald

For each of us, our career is a journey. It can take us many places. We may change locations, employers, or even professions. And each experience we have along the way provides us with knowledge we can use at some point in the future—what to do differently or what not to do. Every experience gives us something we can use if we pay attention and really want to learn.

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Make the world a better place by focusing on and sharing good deeds

October 05, 2015 - by: Dan Oswald 7 COMMENTS

Helpby Dan Oswald

In the 2000 movie Pay It Forward, a seventh grade social studies teacher gives his students an assignment to create and put into action a plan that will change the world for the better. Young Trevor McKinney, played by Haley Joel Osment, comes up with a plan in which the recipient of a good deed performs a good deed for three other people rather than for the person who did the original good deed. The plan, which was seen as overly ambitious and probably a bit naive, begins to work as Trevor commits himself to doing three good deeds and telling the people he has helped to “pay it forward.”

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The 3 essential behaviors I look for in my team members

September 28, 2015 - by: admin 1 COMMENTS

Group of Business People Meeting About Teamworkby Dan Oswald

A few weeks ago, our company held its annual strategic planning session. In a meeting of our executive team, a consultant we work with shared an insight that I want to pass along. What did he say that I found so profound? He told us that successful leaders “make it clear which behaviors are most valued by the organization.”

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What does Hertz have against Grandma?

September 21, 2015 - by: Dan Oswald 19 COMMENTS

violence in customer serviceby Dan Oswald

Last week, my wife’s grandmother passed away at 98 years of age. She was a special lady who remained alert and curious until her last days. She was active on Facebook, keeping up with her great-grandchildren’s lives.

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View your mistakes as a learning opportunity, not as a failure

August 31, 2015 - by: Dan Oswald 2 COMMENTS

International  business teamby Dan Oswald

Sometimes it’s not about how you win but how you lose. That was the lesson Coach Dave Belisle taught his Rhode Island baseball team last year when they lost 8-7 in a Little League World Series elimination game. This video clip shows the story of the team and the words the coach used following their devastating loss.

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Choose the riskier path and follow your dreams

August 24, 2015 - by: Dan Oswald 4 COMMENTS

Dreamsby Dan Oswald

Comedian Jim Carrey is well known for his high energy and incredibly silly impressions and comedic routines. His movie roles have included characters such as Ace Ventura, the hapless pet detective, Lloyd Christmas, one-half of the Dumb and Dumber duo, and the Grinch from Dr. Seuss fame. When a colleague shared this clip from a commencement speech Carrey gave at Maharishi University, I was expecting to get a good laugh.

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Continuously innovate to stay at the top of your game

August 17, 2015 - by: Dan Oswald 1 COMMENTS

Idea concept with light bulbs on green backgroundby Dan Oswald

I recently saw two photos that caught my eye. The first, from 2005, was taken when Pope Benedict XVI was introduced as the new pope. The second, taken in 2013, was from the unveiling of Pope Francis. While less than a decade had passed between the two events, there is a notable difference between the two crowds that jammed St. Peter’s Square. The first photo, taken by Luca Bruno of the Associated Press, shows a lone person with a flip phone in the back of the crowd. The second photo, taken by Michael Sohn, also of the Associated Press, shows a very different situation—it’s aglow with the screens of hundreds, if not thousands, of smartphones and tablets, all raised to capture the historic event.

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