Being good enough just isn’t good enough

December 07, 2015 - by: Dan Oswald 4 COMMENTS

First place award, rosette isolated on white backgroundby Dan Oswald

“Be all that you can be.” For years, that was the recruitment slogan used by the U.S. Army in its advertising. I think most of us would say we want to be all that we can be. We unabashedly claim we want to be the BEST. People don’t claim they want to come in second place or be the runner-up. Nobody wants to settle for anything but being the BEST. We want to be #1.

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6 important ways to avoid playing the blame game

November 16, 2015 - by: Dan Oswald 2 COMMENTS

Blameby Dan Oswald

When the going gets tough, how long does it take for someone to ask, “Who’s to blame for this mess?” Unfortunately, the answer is not very long. We live in a world in which everyone wants to place blame.

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True change starts with the person you see in the mirror

November 09, 2015 - by: Dan Oswald 1 COMMENTS

Looking at himselfby Dan Oswald

In 1987, Michael Jackson released a song titled “Man in the Mirror.” The theme of the song is clear: If you want the world to be different, if you want it to be a better place, the change needs to start with you—the person in the mirror. The song included the lines, “I’m starting with the man in the mirror. I’m asking him to change his ways. . . . If you want to make the world a better place, take a look at yourself, and then make a change.”

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Smell the roses: Focus on your career’s journey, not the destination

October 12, 2015 - by: Dan Oswald 0 COMMENTS

Journeyby Dan Oswald

For each of us, our career is a journey. It can take us many places. We may change locations, employers, or even professions. And each experience we have along the way provides us with knowledge we can use at some point in the future—what to do differently or what not to do. Every experience gives us something we can use if we pay attention and really want to learn.

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What does Hertz have against Grandma?

September 21, 2015 - by: Dan Oswald 19 COMMENTS

violence in customer serviceby Dan Oswald

Last week, my wife’s grandmother passed away at 98 years of age. She was a special lady who remained alert and curious until her last days. She was active on Facebook, keeping up with her great-grandchildren’s lives.

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View your mistakes as a learning opportunity, not as a failure

August 31, 2015 - by: Dan Oswald 2 COMMENTS

International  business teamby Dan Oswald

Sometimes it’s not about how you win but how you lose. That was the lesson Coach Dave Belisle taught his Rhode Island baseball team last year when they lost 8-7 in a Little League World Series elimination game. This video clip shows the story of the team and the words the coach used following their devastating loss.

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Continuously innovate to stay at the top of your game

August 17, 2015 - by: Dan Oswald 1 COMMENTS

Idea concept with light bulbs on green backgroundby Dan Oswald

I recently saw two photos that caught my eye. The first, from 2005, was taken when Pope Benedict XVI was introduced as the new pope. The second, taken in 2013, was from the unveiling of Pope Francis. While less than a decade had passed between the two events, there is a notable difference between the two crowds that jammed St. Peter’s Square. The first photo, taken by Luca Bruno of the Associated Press, shows a lone person with a flip phone in the back of the crowd. The second photo, taken by Michael Sohn, also of the Associated Press, shows a very different situation—it’s aglow with the screens of hundreds, if not thousands, of smartphones and tablets, all raised to capture the historic event.

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Don’t let one person’s lack of planning bring the whole team down

August 10, 2015 - by: Dan Oswald 4 COMMENTS

emergencyby Dan Oswald

Have you ever seen a sign that says something like “lack of planning on your part doesn’t constitute an emergency on mine” hanging in someone’s office or retail establishment?

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Like parenting, managing is tough but brings great rewards

August 03, 2015 - by: Dan Oswald 2 COMMENTS

mother and child sitting embracing on the beachby Dan Oswald

It’s often said that being a parent is the world’s toughest job. Not all of us are parents, but most of us can appreciate what a difficult job parenting is. I found it fascinating that Boston-based advertising agency Mullen created an ad for a nonexistent director of operations position. The requirements included: read more…

What it takes to be an indispensable employee

July 27, 2015 - by: admin 2 COMMENTS

Mixed group in business meetingby Dan Oswald

The other day, a colleague passed along an article from Inc. magazine titled “35 Habits That Make Employees Extremely Valuable.” Whether you’re an employee trying to figure out how to make yourself indispensable to your employer or a manager looking for the right type of person for your team, this piece, written by Kevin Daum, is a great place to get some ideas.

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