Recent visit to Apple Store raises questions about the company’s customer service

June 12, 2017 - by: Dan Oswald 4 COMMENTS

Angry young menby Dan Oswald

I recently had an experience that made me wonder, can a company become arrogant? We’ve all met arrogant people, but can a company be haughty or egotistical?

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Preds are on the power play! 4 lessons for creating ‘incredible’ work culture

June 05, 2017 - by: Dan Oswald 1 COMMENTS

HOCKEYHOCKEYPredFlagby Dan Oswald

You may have noticed that the Nashville Predators are playing in the Stanley Cup Final. Probably not a big deal to many, but it certainly is here in Nashville. This city is afflicted with Predators fever.

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President Trump’s growing pains could benefit from business lessons

May 22, 2017 - by: Dan Oswald 3 COMMENTS

Donald Trump and Governor Mike Penceby Dan Oswald

If he has learned one lesson in his four months as president, Donald Trump has certainly discovered that the scrutiny he receives as the “leader of the free world” and one of the most powerful people in the world is much greater than anything he has experienced previously. President Trump, long known for his publicity-seeking ways before he took office, has to be wishing for a few quiet days without attention. Unfortunately, that’s not in the cards for him for the foreseeable future.

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My family and personal life are integral parts of who I am

May 15, 2017 - by: Dan Oswald 4 COMMENTS

Women holding family photo at deskThis week’s Oswald Letter is a guest post from Elizabeth Petersen, Simplify Compliance’s Chief People and Strategy Officer.

by Elizabeth Petersen

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Master self-awareness to grow as a leader

May 08, 2017 - by: Dan Oswald 1 COMMENTS

Soon I'll be running this cityby Dan Oswald

How well do you really know yourself? It can seem like a silly question. You spend every day with yourself. You’re privy to all of your most private thoughts. Yet how well do you know yourself?

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Be relentless in pursuit of what you want most

May 01, 2017 - by: Dan Oswald 0 COMMENTS

pirate treasure mapby Dan Oswald

In the blockbuster Disney movie Pirates of the Caribbean: The Curse of the Black Pearl, Captain Jack Sparrow’s most treasured possession is his compass. This makes sense. Jack is a ship’s captain, and he needs his compass to do his job—navigate the high seas. The problem is that his compass doesn’t tell him which direction he’s going. The needle never points north!

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Effective decision making requires two brain systems

April 24, 2017 - by: admin 0 COMMENTS

Human Brain Lobes on Blackboardby Dan Oswald

As a business leader, it’s likely you’re continually looking for ways to make better decisions. If so, you might want to take a look at the book Thinking Fast and Slow by Nobel Prize-winning economist Daniel Kahneman.

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A little compassion would have gone a long way for United Airlines

April 17, 2017 - by: Dan Oswald 3 COMMENTS

Seat Rows inside an Airplaneby Dan Oswald

Imagine you own a restaurant. It’s a small, cozy place that caters to families and has a great reputation not only for the food but also for the atmosphere. One evening, a customer comes in and orders that night’s special. When his entrée arrives, he takes issue first with the temperature and then with the taste of the dish. Having already served it to dozens of other patrons already this evening, your staff is both surprised and skeptical. After they apologize and offer his dinner for free, the customer continues to complain loudly, becoming the focal point of the entire restaurant.

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Learn great leadership skills from the pros

April 10, 2017 - by: Dan Oswald 1 COMMENTS

Competitive Edgeby Dan Oswald

The other day, an adviser I work with who provides me with organizational development counsel sent me an e-mail. It caught my attention, not just because he sent it on a Sunday morning, which isn’t the norm, but because of what it contained. The sender has been providing advice and counsel to leaders for nearly 25 years, and he had decided to share with me a few of the leadership principles he has collected during that time.

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‘Culture of help’ benefits the company and the individual

April 03, 2017 - by: Dan Oswald 1 COMMENTS

Group of office workers gathered around one workstationby Dan Oswald

Early in my publishing career, I took the “assist” part of my editorial assistant job quite literally, and I would volunteer for nearly every task lobbed at my team by our publisher. After one meeting in which I offered to take on a particularly tedious project, a senior colleague stopped by my cube to offer advice. “You need to stop volunteering for things,” she urged. “You’ll burn out, and then you’ll regret offering to help so much.”

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