Getting a handle on emotional intelligence can smooth the way for a diverse workplace

January 20, 2013 0 COMMENTS

by Tammy Binford

Proponents of a diverse workforce understand that an employee group made up of all ages, races, and cultural backgrounds has a lot to offer. In spite of the advantages of diversity, though, employees’ differences can lead to a lack of understanding that holds everybody back. But is there a secret to capitalizing on the strengths diversity brings to the workplace?

An understanding of “emotional intelligence” may be that key to getting past the downsides and realizing the rewards of diversity. Emotional intelligence–how well a person is able to control emotions and understand the emotions of others–is a concept that’s been around for decades. Notably, it’s the subject of a handful of best-selling books by psychologist and journalist Daniel Goleman, whose books include Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ (published in 2006) and Leadership: The Power of Emotional Intelligence (published in 2011). read more…